GENERAL CONDITIONS OF CONTRACT

This document establishes the general conditions of the contractual relationship whose purpose is the purchase and sale of products offered from this website, and which is owned and held by FRUMOI, SLU with address at DOMICILI, with NIF: B17437435 (from now hereinafter, “OWNER”, and the physical and/or legal persons (hereinafter, “CLIENT”) who express the will to purchase the products through the request made via the Internet through this website All rights that the laws in force recognize consumers and to which reference can be made here, will be applicable exclusively to customers who have this consideration of consumers and who act for a purpose unrelated to their commercial, business, trade and profession.

These user requests constitute the particular conditions to which these general conditions are associated, which the CLIENT must necessarily accept electronically prior to purchasing the product. These conditions are presented to the CLIENT through this same website for him to read, print, file and accept. The present general conditions together with the request for specific products made by the CLIENT imply the formalization of the sales contract between FRUMOI, SLU and the CLIENT who claims to have read, understood and accepted these conditions. The CLIENT can always consult these general conditions through the website.

FIRST: OBJECT OF THE CONTRACT.

By these General Conditions, FRUMOI,SLU undertakes to deliver to the CUSTOMER the products he has requested through the website in exchange for a certain price.

By purchasing the products available on this website, the CUSTOMER declares that:

That he is an old person with the capacity to hire.
That you have read, understood and accept these General Conditions of Contract.

SECOND: ALTERATION OF THE GENERAL CONDITIONS.

FRUMOI, SLU reserves the right to modify these General Conditions at any time, without the need to notify the CLIENT beforehand, who in any case is responsible for reviewing them as a prerequisite to the acquisition of any product available at through this website. In any case, the General Conditions displayed on the website at the time the CLIENT purchases the corresponding products will be considered valid and applicable.

THIRD: RIGHTS AND OBLIGATIONS OF FRUMOI, SLU

3.1. Delivery of the product.- FRUMOI, SLU undertakes to deliver the product in perfect condition to the address indicated by the CLIENT on the order form which contains the particular conditions attached to these General Conditions.

FRUMOI,SLU will not be responsible for errors caused in delivery when the data entered by the CUSTOMER in the order form do not correspond to reality or have been omitted. The approximate delivery time for each product is indicated on the product sheet, in no case exceeding the deadline of fifteen days (only deliveries will be made within the territory of the European Union and the Principality of Andorra). FRUMOI, SLU will not be held responsible for delays in delivery caused exclusively by causes attributable to the transport agency or unforeseeable and uncontrollable factors that it has no duty to bear.

In the event of a lack of availability of the requested product, FRUMOI, SLU will inform the CLIENT of this fact and the expected delay will be communicated by email or to the telephone number provided by the CLIENT. FRUMOI, SLU will then be able to give the CLIENT the option to cancel the order or purchase an alternative item that may have been offered. If no response is received, it will be understood that the CLIENT wants to wait for the deadline given.

In case of impossibility of supply of the requested product, either due to lack of supply by the suppliers of FRUMOI, SLU or for any other reason, the CLIENT will also be informed of this fact and the cancellation will proceed of your order without any penalty, and FRUMOI,SLU will undertake to refund the full amount of your purchase within a maximum period of 15 days, except for special conditions identified, where applicable, on the product sheet.

3.2. Responsibility of FRUMOI, SLU In no case will it be responsible in relation to:

3.2.1. Errors, delays in access by the CUSTOMER when entering your data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of fortuitous events or force majeure and any other

unforeseeable contingency unrelated to the good faith of the company. In any case, FRUMOI, SLU undertakes to solve any problems that may arise and offer all the necessary support to the CUSTOMER to reach a quick and satisfactory solution to the incident.

3.2.2. Of errors or damages caused by inefficient and bad faith use of the service by the CLIENT.

3.2.3. From non-operability or problems to the email address provided by the CUSTOMER for sending the order confirmation.

3.3 Guarantees:

3.3.1. FRUMOI,SLU guarantees that all the Products available for sale on the Website comply with the international and community rules applicable to product safety.

3.3.2. The warranty that applies to the Product when it is delivered to the CUSTOMER is nine months, as long as the Product is used by the CUSTOMER under normal conditions of use, such as those described in the Product sheet and in the catalogs placed on the disposition of the CLIENT. In no case is it guaranteed that the Product supplied is suitable to respond to a particular problem of the end user.

3.3.3. Shipping costs to the warehouse for defective products within the warranty period are at the CUSTOMER’s expense, and FRUMOI,SLU is at the expense of returning the product to the CUSTOMER’s address.

Right of withdrawal:

FRUMOI,SLU recognizes the CLIENT’s right of withdrawal under the terms and deadlines recognized in Royal Legislative Decree 1/2007 of November 16, in this case FRUMOI,SLU will reimburse the CLIENT the amount paid in terms of price and applicable taxes as well as shipping costs to the account number indicated by the CUSTOMER. The CLIENT has a period, to exercise the right, of 14 days from the delivery of the Product, being considered as such date, except for evidence to the contrary, the one indicated in the delivery document signed by the same. In order to exercise this right, the CLIENT must send an email to comercial@frumoi.es and notify FRUMOI,SLU
in the scheduled terms, also sending the corresponding product. In any case, the CLIENT will be responsible for the direct costs of returning the aforementioned product, as well as any damage to it produced as a result of its return.

The right of withdrawal recognized in this clause is understood without prejudice to the exceptions established by the legislation itself. By way of example and not exhaustively, this right cannot be exercised in relation to goods that, by their nature, cannot be returned or can deteriorate, expressly including products that have been personalized at the request of the consumer

FOURTH: RIGHTS AND OBLIGATIONS OF THE CLIENT.

4.1. Payment.-The CLIENT undertakes to pay in advance the amount for the Product effectively requested in the following amount and form:

4.1.1. Amount.-The remuneration for the Product actually requested by the CLIENT, will be that indicated on the website and that which appears in the specific request of the CLIENT at any time, requests that will constitute the particular conditions of the specific order . The prices of the products shown on the website include VAT.

The relevant shipping costs must be added to the price shown on the website for each of the products offered. FRUMOI, SLU
, undertakes to inform the CUSTOMER of the cost of shipping costs in advance before formalizing the purchase itself and in the email confirming the same.

4.1.2. Forms of payment.-The CLIENT must pay the amount corresponding to the order through:
-Credit card: by entering your data in the virtual POS available on the website. By accepting this means of payment, the CLIENT confirms that he is authorized to use the card used for this purpose, and is the holder thereof. Payments by card are subject to the provisions of Law 19/2018, of November 23, on payment services and other urgent measures in financial matters, especially everything related to payment orders and the conditions for their revocation .

– Against reimbursement: for this the CLIENT will pay the cost of the online order directly to the person who delivers it.

4.2. Responsibility of the CLIENT.- In any case, it will be the responsibility of the CLIENT:

4.2.1. The CLIENT assumes all risks of deterioration, detriment, damage and loss of the Products from the moment they have been made available by the third party who, on behalf of FRUMOI, SLU, delivers the requested products.

4.2.2. The CLIENT undertakes to check the good condition of the Product before the third party who, on behalf of FRUMOI, SLU, carries out the delivery of the requested Product, indicating at that very moment any anomaly that may occur to you

ctar to the packaging.

If subsequently, once the content has been reviewed, the CLIENT detects any incident such as knock, breakage or any damage caused by the shipment, he undertakes to notify FRUMOI, SLU within a period not exceeding 24 hours after the receipt of the product.

FIFTH: RESPONSIBILITY.

5.1. FRUMOI, SLU will in no case be responsible for:

5.1.1. From the production of any type of damage that the CLIENT or third parties may cause to the website.

5.2. FRUMOI, SLU reserves the right to suspend access without prior notice in a discretionary manner and with a definitive or temporary character until the assurance of the effective responsibility for the damages that may occur. Likewise, FRUMOI,SLU will collaborate and notify the competent authority of these incidents as soon as it has reliable knowledge that the damages caused constitute any type of illegal activity.

SIXTH: COPYRIGHT AND TRADEMARK.

FRUMOI, SLU informs that its own contents, the programming and the design of the website are fully protected by copyright, all reproduction, communication, distribution and transformation of the said protected elements being expressly prohibited except with the express consent of FRUMOI, SLU The trademarks of the products that FRUMOI, SLU sells through the website belong to their rightful owners. FRUMOI, SLU can establish links or hyperlinks to articles or information from third parties, always citing the source. The legitimate owner of the copyright of this information thus included may request at any time the removal of the aforementioned references.

SEVENTH: COMPETENT JURISDICTION AND APPLICABLE LAW.

These general conditions are governed by Spanish legislation. For the determination of the place of celebration of the sale to which these General Conditions are subject, it is necessary to adhere to the provisions of article 29 of Law 34/2002, of July 11, on services of the society of information and electronic commerce. In the event that the CLIENT is not considered a consumer, any conflict related to the interpretation or execution of these General Conditions of Contract will be subject to the jurisdiction of the Courts of the city of FRUMOI, SLU

EIGHTH: NULLITY OF CLAUSES.

In the event that any clause of these General Conditions is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. FRUMOI, SLU may not exercise any of the rights and powers conferred in this document, which will in no case imply a waiver of the same unless expressly acknowledged by FRUMOI, SLU

NINTH: ALTERNATIVE PROCEDURE FOR THE RESOLUTION OF ONLINE DISPUTES.

Without prejudice to the previous clause, the European Commission provides an online dispute resolution platform which is available at the following link: http://ec.europa.eu/consumers/adr/. CUSTOMERS who have the status of consumers may submit their claims through the online dispute resolution platform.

RETURNS

Purchase return

RETURN FORM

How long do I have to return a product?

You can request the return of your order during the following 14 calendar days after receiving the product.

Any questions contact us.

FRUMOI, SLU

Tel. 629812656

E-mail: comercial@frumoi.es